Function 1

Function 1: The Commissioner must foster and encourage amongst members of the public informed and unprejudiced attitudes with a view to eliminating discrimination on the grounds to which this Act applies

Training and education

	2020-21	2021-22	2022-23	2023-24	2024-25
Total – participants	458	304	389	24	629
Total – sessions	39	20	29	3	39

Note: From 1 July 2021 the office ceased delivering training directly to the public. From 2021-22 the number of training sessions delivered only includes sessions delivered by partner training providers.

Matters received

	2020-21	2021-22	2022-23	2023-24	2024-25
No. of enquiries received	659	647	553	568	569
% difference from previous year	9%	-2%	-15%	3%	0%

	2020-21		2021-22		2022-23		2023-24		2024-25
	No.	%	No.	%	No.	%	No.	%	No.	%
Telephone	427	65	460	71	384	69	355	63	322	57
Email	220	33	170	26	152	27	201	35	240	42
Online form	2	0	9	1	6	1	4	1	3	1
Letter	4	1	8	1	7	1	3	1	3	1
In person	4	1	0	0	3	1	5	1	1	0
Hardcopy form	2	0	0	0	0	0	0	0	0	0
Facebook	0	0	0	0	1	0	0	0	0	0
Total	659	100	647	100	553	100	568	100	569	100

	2020-21		2021-22		2022-23		2023-24		2024-25
	No	%	No	%	No	%	No	%	No	%
Disability	154	21	230	34	138	23	143	25	154	26
Race	74	10	42	6	53	9	44	8	48	8
Sex	39	5	15	2	31	5	21	4	36	6
Age	43	6	32	5	26	4	18	3	17	3
Caring Responsibilities	14	2	14	2	12	2	17	3	13	2
Sexual Harassment	41	6	22	3	13	2	12	2	13	2
Pregnancy	15	2	12	2	12	2	11	2	6	1
Gender Identity	14	2	6	1	8	1	5	1	6	1
Victimisation	21	3	5	1	12	2	4	1	6	1
Domestic Abuse							3	1	5	1
Sexual Orientation	16	2	4	1	2	0	2	0	4	1
Religious Dress	5	1	2	0	0	0	2	0	3	1
Marital Status	2	0	2	0	4	1	1	0	3	1
Conversion Practices									3	1
Association with a Child	4	1	1	0	2	0	1	0	2	0
Identity of Spouse or Partner	0	0	0	0	0	0	1	0	2	0
Intersex Status	2	0	0	0	0	0	0	0	0	0
Enquiries with no grounds under Equal Opportunity Act 1984	189	26	219	33	199	33	174	30	200	34
General EOSA enquiries	87	12	64	10	86	14	120	21	74	12
Total	720	100	670	100	598	100	579	100	595	100

Note - Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices commenced from 1 April 2025.

	2020-21		2021-22		2022-23		2023-24		2024-25
	No	%	No	%	No	%	No.	%	No	%
Employment	249	47	240	47	204	49	208	54	178	48
Goods and Services	134	25	165	32	108	26	89	23	100	27
Housing/Land/Accommodation	35	7	45	9	46	11	23	6	37	10
Education /Training	57	11	26	5	33	8	39	10	32	9
Clubs and Associations	47	9	20	4	20	5	16	4	15	4
Qualification	0	0	9	2	3	1	6	2	4	1
Advertising	4	1	6	1	5	1	3	1	2	1
Total	526	100	511	100	419	100	384	100	368	100

Note: enquiries that do not relate to an area of the Equal Opportunity Act 1984 are not included in this table.

	2020-21	2021-22	2022-23	2023-24	2024-25
Complaints lodged in year	230	224	163	148	184
Complaints closed in year	258	218	182	127	178
% difference of lodged complaints from previous year	27%	-3%	-27%	-9%	24%

	2020-21		2021-22		2022-23		2023-24		2024-25
	No.	%	No.	%	No.	%	No.	%	No.	%
Online form	162	70	178	79	119	73	118	80	143	78
Email	37	16	36	16	33	20	22	15	36	20
Hardcopy form	22	10	3	1	5	3	6	4	1	1
Letter	6	3	4	2	4	2	1	1	1	1
Telephone	3	1	3	1	1	1	1	1	1	1
Fax	0	0	0	0	1	1	0	0	0	0
In Person	0	0	0	0	0	0	0	0	2	1
Facebook	0	0	0	0	0	0	0	0	0	0

Total	230	100	224	100	163	100	148	100	184	100

	2020-21		2021-22		2022-23		2023-24		2024-25
	No.	%	No.	%	No.	%	No.	%	No.	%
Disability	46	25	41	35	41	32	15	18	38	40
Race	17	9	12	10	8	6	5	6	10	11
Sex	20	11	8	7	15	12	15	18	8	9
Age	13	7	7	6	9	7	3	4	8	9
Gender Identity	1	1	3	3	5	4	2	2	7	7
Caring Responsibilities	7	4	3	3	3	2	2	2	6	6
Sexual Harassment	22	12	14	12	30	24	27	32	5	5
Victimisation	22	12	19	16	4	3	10	12	3	3
Association with a Child	3	2	1	1	1	1	2	2	3	3
Sexual Orientation	3	2	3	3	4	3	1	1	3	3
Marital Status	0	0	0	0	1	1	1	1	1	1
Pregnancy	4	2	0	0	0	0	1	1	1	1
Identity of Spouse	2	1	2	2	3	2	0	0	1	1
Whistleblower*	0	0	3	3	2	2	0	0	0	0
Other	27	14	0	0	1	1	0	0	0	0
Religious Appearance or Dress	0	0	1	1	0	0	0	0	0	0
Aiding Unlawful Act	0	0	1	1	0	0	0	0	0	0
Domestic Abuse							0	0	0	0
Conversion Practices									0	0
Total Grounds	187	100	118	100	127	100	84	100	94	100

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Notes - there may be more than one ground per complaint. Data in the table will vary slightly from year to year due to database corrections and changes during the period a complaint is open. ‘Other’ added from 2020-21. Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices from 1 April 2025.

	2020-21		2021-22		2022-23		2023-24		2024-25
	No.	No.	No.	%	No.	%	No.	%	No.	%
Employment	66	58	46	56	49	67	21	57	56	51
Goods and Services	27	24	21	26	13	18	11	30	34	31
Education/Training	10	9	10	12	5	7	4	11	13	12
Clubs and Associations	4	4	4	5	2	3	1	3	3	3
Advertising	3	3	0	0	1	1	0	0	0	0
Housing/Land/Accommodation	2	2	0	0	3	4	0	0	4	4
Qualification	1	1	1	1	0	0	0	0	0	0
Total Areas	113	100	82	100	73	100	37	100	110	100

	*Area*
*Ground*	Advertising	Clubs and Associations	Education and training	Employment	Goods and Services	Housing, land and accommodation	Total
Disability	0	2	9	18	15	0	44
Race	0	0	0	9	2	0	11
Age	0	0	0	6	4	0	10
Sex	0	0	0	6	2	0	8
Sexual Harassment	0	0	0	6	0	1	7
Gender Identity	0	0	1	1	5	0	7
Caring Responsibilities	0	0	2	3	2	1	8
Association with a Child	0	0	0	2	2	1	5
Sexual Orientation	0	1	0	1	1	0	3
Victimisation	0	0	0	3	0	0	3
Marital Status	0	0	0	0	1	1	2
Pregnancy	0	0	1	0	0	0	1
Identity of Spouse or Partner	0	0	0	1	0	0	1
Aiding Unlawful Act	0	0	0	0	0	0	0
Domestic Abuse	0	0	0	0	0	0	0
Intersex status	0	0	0	0	0	0	0
Religious Dress	0	0	0	0	0	0	0
Whistleblower*	0	0	0	0	0	0	0
Conversion Practices	0	0	0	0	0	0	0
Total of Areas	0	3	13	56	34	4	110

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Note: there may be more than one ground and area per complaint. Domestic Abuse protections commenced from 1 September 2023. Conversion Practices commenced from 1 April 2025.

	Employment
	2020-21	2021-22	2022-23	2023-24	2024-25
Disability	21	12	24	7	18
Race	9	8	5	4	9
Sexual Harassment	20	20	27	16	6
Sex	15	6	7	9	6
Age	10	6	7	2	6
Victimisation	14	14	3	8	3
Caring Responsibilities	4	2	2	1	3
Association with a Child	0	0	1	0	2
Gender Identity	0	1	3	1	1
Sexual Orientation	1	3	2	0	1
Identity of Spouse or Partner	0	2	0	0	1
Pregnancy	4	0	0	1	0
Whistleblower *	0	3	2	0	0
Aiding Unlawful Act	0	1	0	0	0
Religious appearance or dress	0	1	0	0	0
Other	13	0	0	0	0
Marital Status	0	0	0	0	0
Intersex Status	0	0	0	0	0
Domestic Abuse	0	0	0	0	0
Conversion Practices					0
Total	111	79	83	49	56

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Note: there may be more than one ground and area per complaint. Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices from 1 April 2025.

	Goods and services
	2020-21	2021-22	2022-23	2023-24	2024-25
Disability	16	18	9	7	15
Gender Identity	1	1	0	1	5
Age	3	1	1	0	4
Sex	3	1	5	2	2
Association with a Child	2	1	0	2	2
Race	4	4	1	1	2
Caring Responsibilities	1	1	0	1	2
Marital Status	0	0	0	1	1
Sexual Orientation	2	0	2	0	1
Victimisation	3	2	0	1	0
Identity of Spouse or Partner	0	0	2	0	0
Sexual Harassment	0	2	0	0	0
Other	8	0	0	0	0
Intersex Status	2	0	0	0	0
Whistleblower *	0	0	0	0	0
Pregnancy	0	0	0	0	0
Religious appearance or dress	0	0	0	0	0
Aiding Unlawful Act	0	0	0	0	0
Domestic abuse				0	0
Conversion practices					0
Total	45	31	20	16	34

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
Note: there may be more than one ground and area per complaint. Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices from 1 April 2025.

	Education, training and qualifications
	2020-21	2021-22	2022-23	2023-24	2024-25
Disability	6	8	3	1	9
Caring Responsibilities	2	3	1	0	2
Gender Identity	0	1	1	0	1
Pregnancy	0	0	0	0	1
Sexual Harassment	2	0	0	2	0
Sex	1	1	1	1	0
Age	0	0	0	1	0
Victimisation	3	4	1	0	0
Race	1	2	1	0	0
Identity of Spouse or Partner	0	0	1	0	0
Marital Status	0	0	1	0	0
Other	5	0	0	0	0
Whistleblower *	0	0	0	0	0
Aiding Unlawful Act	0	0	0	0	0
Association with a Child	0	0	0	0	0
Intersex Status	0	0	0	0	0
Religious appearance or dress	0	0	0	0	0
Sexual Orientation	0	0	0	0	0
Domestic Abuse				0	0
Conversion Practices					0
Total	20	19	10	5	13

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Note: there may be more than one ground and area per complaint. Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices from 1 April 2025.

	Clubs and associations
	2020-21	2021-22	2022-23	2023-24	2024-25
Disability	2	4	1	0	2
Sexual Orientation	0	0	0	1	1
Sexual Harassment	0	0	0	1	0
Gender Identity	0	0	1	0	0
Victimisation	2	0	0	0	0
Race	1	0	0	0	0
Other	1	0	0	0	0
Age	0	0	0	0	0
Caring Responsibilities	0	0	0	0	0
Sex	0	0	0	0	0
Whistleblower *	0	0	0	0	0
Aiding Unlawful Act	0	0	0	0	0
Association with a Child	0	0	0	0	0
Identity of Spouse or Partner	0	0	0	0	0
Intersex Status	0	0	0	0	0
Marital Status	0	0	0	0	0
Pregnancy	0	0	0	0	0
Religious appearance or dress	0	0	0	0	0
Domestic Abuse				0	0
Conversion Practices					0
Total	6	4	2	2	3

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Note: there may be more than one ground and area per complaint. Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices from 1 April 2025.

	Housing/Land/Accommodation
	2020-21	2021-22	2022-23	2023-24	2024-25
Disability	1	0	2	0	1
Association with a Child	1	0	0	0	1
Caring Responsibilities	0	0	0	0	1
Marital Status	0	0	0	0	1
Age	0	0	1	0	0
Race	0	0	1	0	0
Sex	1	0	0	0	0
Sexual Harassment	0	0	0	0	0
Victimisation	0	0	0	0	0
Gender Identity	0	0	0	0	0
Pregnancy	0	0	0	0	0
Whistleblower *	0	0	0	0	0
Aiding Unlawful Act	0	0	0	0	0
Identity of Spouse or Partner	0	0	0	0	0
Intersex Status	0	0	0	0	0
Religious appearance or dress	0	0	0	0	0
Sexual Orientation	0	0	0	0	0
Other	0	0	0	0	0
Domestic Abuse				0	0
Conversion practices					0
Total	3	0	4	0	4

* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Note: there may be more than one ground and area per complaint. Domestic Abuse protections commenced from 1 September 2023. Ban on Conversion Practices from 1 April 2025.

Matter outcomes

Enquiries – Outcomes	2020-21		2021-22		2022-23		2023-24		2024-25
	No.	%	No.	%	No.	%	No.	%	No.	%
General information provided	347	47	337	53	174	31	407	65	240	39
No action required	84	11	79	12	102	18	94	15	152	25
Referred to EOSA Website	120	16	9	1	10	2	4	1	97	16
Referred elsewhere (out of EOSA jurisdiction)	96	13	95	15	109	20	68	11	57	9
Referred to EOSA electronic complaint form	25	3	31	5	49	9	5	1	34	6
Complaint form and information package sent	53	7	38	6	65	12	13	2	15	2
Referred to Australian Human Rights Commission	1	0	16	3	12	2	10	2	11	2
Referred to advocate (to assist with EO/other Issue)	3	0	26	4	28	5	27	4	10	2
Media response provided/Presentation requested/Other	0	0	6	1	3	1	3	0	1	0
Appointment made for interview with EOSA enquiry officer	2	0	1	0	1	0	0	0	0	0
Total	731	100	638	100	553	100	631	100	617	100

	2020-21	2021-22	2022-23	2023-24	2024-25
Finalised complaints	235	218	182	127	178
Average no. months to finalise all complaints	2.5	2.3	2.8	2.0	3.3
Median no. months to finalise all complaints	2.0	1.7	1.0	1.2	2.1

	2020-21	2021-22	2022-23	2023-24	2024-25
Resolved by conciliation^#	48	24	25	11	20
Expedited conciliation	*	*	14	7	15
Conciliation by conference	*	*	11	4	5
Declined by Commissioner	*	*	22	14	40
No conciliation attempted	*	*	20	10	24
After attempting conciliation	*	*	2	4	16
Withdrawn by complainant	*	*	7	8	8
No conciliation attempted	*	*	5	8	8
After attempting conciliation	*	*	2	0	0
Referred to tribunal by Commissioner	31	34	17	4	10
No conciliation attempted	*	*	4	2	5
After attempting conciliation	*	*	13	2	5
Total no. accepted complaints finalised	126	80	71	37	78

# - Out of 20 attempted (5 attempted by conference, 15 attempted by expedited conciliation)

* - Improved data reporting at 2022/23. Some data not available from previous years.

Note - Of the 40 complaints declined by the Commissioner, 5 were referred to tribunal at the request of the complainant.

	2020-21	2021-22	2022-23	2023-24	2024-25
Apology	21	14	13	3	9
Private agreement	7	0	0	1	8
Complainant satisfied with response	0	2	6	2	7
Financial compensation	20	7	12	6	6
Policy change/change in practice	11	9	8	2	2
Staff training/development program	7	2	0	2	2
Other	13	3	4	1	2
Provision of goods/services/facilities	1	0	1	1	1
Reasonable adjustment	5	1	1	2	0
Reference provided	5	0	1	1	0
Access to/provision of accommodation	0	0	0	1	0
Employment options improved (e.g. job offer)	4	0	2	0	0
Other access achieved (e.g. mobility)	0	0	1	0	0
Undertaking to cease an action	0	1	0	0	0
Access to education/training	0	1	0	0	0
Access to club membership/benefits	0	0	0	0	0

Note: there may be more than one outcome per conciliation agreement

	2020-21	2021-22	2022-23	2023-24	2024-25
Total financial compensation payments	$150,842	$44,000	$158,950	$89,513	$52,850
Average financial compensation payments	$9,428	$6,285	$15,895	$14,919	$8,808

Note: Individual agreements for financial compensation ranged from $2,000 to $22,500 in 2024-25.

Demographic data

	2024-25
	Enquiries	Complaints
Female	189	70
Undisclosed	234	57
Male	146	57
Non-binary	0	0
Transgender	0	0
Intersex	0	0
Total	569	184

	2020-21	2021-22	2022-23	2023-24	2024-25
0 - 9 years	3%	2%	1%	0%	4%
10 - 19 years	6%	4%	1%	19%	5%
20 - 29 years	16%	9%	13%	14%	10%
30 - 39 years	21%	15%	15%	24%	27%
40 - 49 years	15%	17%	14%	22%	14%
50 - 59 years	14%	14%	10%	11%	22%
60 - 69 years	9%	4%	7%	8%	8%
70 - 79 years	1%	5%	6%	0%	6%
80 + years	2%	0%	1%	0%	1%
Unknown age	14%	31%	31%	1%	3%
Total	100%	100%	100%	100%	100%

Exemptions under the Equal Opportunity Act 1984

Section 92 of the Equal Opportunity Act 1984 (SA) provides for applicants to apply to the SA Civil and Administrative Tribunal (SACAT) for an exemption from the Act for a specific purpose. SACAT provides the Commissioner with a copy of all applications received; to enable her to review the application and make any submissions she considers necessary before an application is considered by SACAT.

In 2024-25 the Commissioner responded to five exemption applications involving five applicants.

Applicant	Summary	Order
Aboriginal Legal Rights Movement	Application to employ exclusively Aboriginal or Torres Strait Islander persons to fill an exclusive list of positions within the organisation.	Granted
Fernwood Women’s Health Clubs (Australia) Pty Ltd	Application for an Exemption from a Provision of the Equal Opportunity Act.	Granted
The Dieri Aboriginal Corporation RNTBC	Application to renew exemption to promote employment, training and economic opportunities for its members, who are the Dieri people.	Granted
Mellori Solutions Pty Ltd	Application to request information pertaining to the nationality of a prospective employee or contract worker and discriminate based on this information in compliance with US law that limits or prohibits access to defence-related technology based on nationality.	Granted
Systems Planning and Analysis, Australia Pty Ltd	Application to request information pertaining to nationality, citizenship (past or present) or race, and make determinations of employment and/or allocated work based on citizenship, race or nationality.	*

*EOSA responded to the application in 2024-25, the Tribunal has yet to grant the exemption.

Function 2

Function 1

Function 1: The Commissioner must foster and encourage amongst members of the public informed and unprejudiced attitudes with a view to eliminating discrimination on the grounds to which this Act applies

Training and education

Table 1: Training delivered

Matters received

Table 2: Enquiries received

Table 3: How enquiries were received

Table 4: Grounds of enquiry (across all areas)

Table 5: Areas of enquiry (across all grounds)

Table 6: Complaints received

Table 7: How complaints were received

Table 8: Grounds of accepted complaints (across all areas)

Table 9: Areas of accepted complaints (across all grounds)

Table 10: Accepted complaint grounds by area

Table 11: Accepted complaints by area – Employment

Table 12: Accepted complaints by area – Goods and services

Table 13: Accepted complaints by area – Education, training, and qualification

Table 14: Accepted complaints by area - Clubs and associations

Table 15: Accepted complaints by area – Housing, land, and accommodation

Matter outcomes

Table 16: Outcomes of enquiries

Table 17: Complaint finalisation

Table 18: Outcomes of accepted complaints finalised during 2024-25

Table 19: Outcomes from conciliations

Table 20: Financial compensation agreements from conciliations

Demographic data

Table 21: Gender identity of enquirers and complainants

Table 22: Age distribution of complainants (accepted complaints)

Exemptions under the Equal Opportunity Act 1984

Table 23: Summary of exemption applications responded to by the Commissioner in 2024-25.